At Turnbuckle Titles, our goal is simple. Deliver quality work and make sure you feel good about what you receive.

Because most of our products are made to order and/or customized, return eligibility depends on the type of product purchased.

Order Cancellations

Orders may be canceled and refunded before production has started.

Once production begins, all custom and made-to-order items are non-refundable.

Real Leather Straps (Send-Out & Full Re-Leather)

Includes all real leather strap options, leather variants, snap upgrades, and related strap work.

These are considered custom products.

Once production has started, these orders are non-refundable.

If there is an issue with your order, please contact us within: 5 days of delivery

We will review the situation and work toward a fair resolution, which may include repair or adjustment. Our top priority is to find the best solution to make things right and leave you satisfied with your product.

Strap Add-Ons & Modifications

Includes velcro upgrades, belt tips, snap upgrades, and similar modifications.

These are also treated as custom work when installed or applied.

• Non-refundable once completed

• Covered under the same issue reporting window above

Custom Products

Includes custom nameplates, custom belt bags (with logo), and custom side plate boxes.

Because these items are personalized, they are non-refundable once production has started.

If there is a defect or error with your order, contact us within: 5 days of delivery

We will review and determine an appropriate resolution to ensure everything is made right to the best of our abilities.

Non-Custom Items

Includes blank belt bags, non-custom accessories, or items without personalization.

We accept returns on unused items within:

5 days of delivery

Items must be in original condition.

Restocking fee variable depending item size, weight, and amount of items.

Refunds are issued after inspection to the original payment method on file.

Product Quality & Craftsmanship

If you believe there is a defect in materials or workmanship, please contact us within:

5 days of delivery

If approved, we will repair or replace the item at our discretion.

This does not cover:

• Damage from improper handling, storage, or misuse

• Modifications made outside of Turnbuckle Titles

• Normal wear over time

Customer-Sent Belts (Important)

For send-out and re-leather services, customers are responsible for shipping their belts to us safely.

Turnbuckle Titles is not responsible for items lost or damaged during inbound shipping.

All items are handled with care during the production process.

Return Shipping

Customers are responsible for return shipping costs unless the cause for return is on us. This will be decided in a case-by-case basis.

We recommend using a tracked and insured shipping method.

Turnaround Times

Turnaround times may vary depending on order volume and project complexity.

Exact estimated timelines for your order will be communicated asap after the time of order.

Need Help?

If you have questions about your order, reach out to us directly.

We’re here to help and will always do our best to make things right.